Dipanshu Vijay – Empowering India’s SMEs Through Technology and Automation

Dipanshu Vijay is a Chartered Accountant and Cost & Management Accountant with a proven track record in BPR(Business Process Reengineering) Consulting. Transitioning from a Senior Executive Risk & Process Consultant to a renowned Operational Efficiency and Automation Expert, he has made significant strides in transforming businesses. 

He is recognized as the Best Business Automation Expert of the Year 2023 by Entrepreneurs Forum of India, a Guinness World Record Holder, Author of 2 Books and a TEDx Speaker. 

As the creator of the FutureFit SME Framework, he leverages his 15+ years of consulting experience to drive operational success.

His entrepreneurial journey is underpinned by his dedication to personal growth through Vipassana, OSHO, Landmark Education, Isha Yoga, and the Art of Living. A past proud member of BNI, Dipanshu has successfully served over 26,000 businesses, helping them embrace automation and operational excellence.

Mission: His mission is to empower 1 Crore+ SMEs with advanced automation and efficiency solutions through the FutureFit SME Framework, fostering innovation and economic growth for a tech-driven India.

The “3 S’s” to scale your business exponentially—System Hour, Self Hour, and Staff Hour—focus on optimizing how you use time and resources. Here’s a breakdown of each:
. System Hour

System Hour refers to the time invested in creating and optimizing systems and processes within your business which runs 60-70% on Auto Mode.

Purpose: By developing efficient systems, you streamline operations, reduce errors, and create consistency. This includes automating repetitive tasks, implementing software solutions, and establishing standard operating procedures (SOPs).

2. Self Hour

Self Hour is the time you dedicate to personal development, strategy, and high-level decision-making.

Purpose: As a business leader, focusing on your own growth and vision is crucial. This includes learning new skills, physical workouts, networking, and planning for the future.

3. Staff Hour

Staff Hour represents the time invested in your team—hiring, training, and empowering employees to take on responsibilities.

Purpose: A strong team is essential for scaling. This involves creating a positive culture, investing in professional development, and ensuring clear communication.

The Need for Systemization or Automation in India’s SME Sector

• Boosts Efficiency: Automation reduces repetitive tasks, allowing employees to focus on more critical work, improving overall productivity.
• Reduces Human Errors: Automating processes like data entry and invoicing minimizes the chances of mistakes, ensuring accuracy and reliability.
• Enhances Customer Experience: Automated customer service tools, such as chatbots and CRM systems, provide quick, personalized responses and boost satisfaction.
• Cost Savings: While initial investment may seem high, automation cuts down long-term operational costs, reducing labor and improving resource allocation.
• Streamlines Communication: Automation ensures timely, consistent communication within teams and with customers, speeding up decision-making.
• Scalability: As SMBs grow, automation helps manage increased workloads efficiently without the need for significant additional resources.
• Adapts to Market Changes: Automation provides flexibility to adjust quickly to evolving business needs and market conditions.
• Consistent Service Delivery: Automation ensures every task is performed with uniform quality, maintaining customer trust and satisfaction.
• Implementation: Start small by automating key areas like customer service or sales, choose scalable tools, and train your team for a smooth transition.

Automation is key to staying competitive and fostering growth in today’s dynamic business landscape.

How to Implement Business Automation

Implementing automation in your business doesn’t have to be overwhelming. Start by identifying the areas that require the most attention, such as customer service, sales, or operations. Look for automation tools that are easy to integrate with your existing systems. Many platforms, such as CRM software, Inventory Management System, Order to Delivery Management System, Team Task Delegation and Tracking System, Team Attendance and Payroll System and other workflow management tools, offer customization options to suit your business needs.

1. Choose the Right Tools

There are plenty of automation tools available, catering to various business needs. The key is to select tools that align with your business goals and offer scalability. For example, if you’re focused on improving customer relationships, a CRM tool with automation capabilities might be the right fit.

2. Train Your Team

Once the automation tools are in place, it’s essential to train your team. Ensure they understand how to use the new systems and the benefits of automation. With proper training, employees can adapt to these tools quickly, ensuring a smoother transition.