IndiGo Airlines is facing widespread criticism for allegedly deceiving passengers through flight cancellations and partial refunds. Recently, a Tripura passenger’s case has intensified public scrutiny, sparking anger across social media platforms.
Passenger Misses Sister’s Wedding
A Tripura woman had booked an IndiGo flight to attend her sister’s wedding. However, the airline abruptly cancelled her flight on 5 November. To make matters worse, she did not receive any prior notification. Consequently, she was stranded at the airport and had to bear unexpected cab and travel expenses.
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Refund Controversy Adds to Frustration
Initially, IndiGo assured the family that the full ticket fare of Rs. 19,584 would be refunded. However, instead of the full amount, the family received an SMS stating the refund would only be Rs. 385. Naturally, this caused outrage and accusations of deliberate deception.
Prominent Citizen Voices Concern
Shri Kishalay Ghosh, a respected businessman and President of the Rotary Club of Agartala, condemned IndiGo publicly on social media. Tagging the airline, the Ministry of Civil Aviation, and the Airports Authority of India, he described the airline’s actions as irresponsible and misleading.
Ghosh explained that his daughter had reached Delhi’s IGI Airport on 5 December 2025 for her scheduled flight to Agartala. Only upon arrival did she discover that IndiGo had cancelled the flight. Furthermore, she received no SMS, email, or phone call from the airline.
Family Experiences Emotional Distress
He elaborated on his daughter’s ordeal, noting her confusion, stress, and the lack of support from airline staff at the airport. As a result, she missed her sister’s wedding, causing significant emotional distress to the entire family.
Moreover, the refund issue compounded their frustration. Despite repeated assurances that the full fare would be returned, the family was informed that only Rs. 385 would be refunded. Ghosh called the incident a “shocking betrayal of trust” and an example of unethical practices.
Public Debate on Airline Accountability
This case has ignited a broader discussion about airline accountability, transparency, and passenger rights. Consequently, many social media users shared similar grievances and urged aviation authorities to intervene promptly.
So far, IndiGo Airlines has not issued an official response regarding the Tripura passenger’s claims. This incident continues to attract attention from passengers and industry observers, highlighting the urgent need for clear communication and fair treatment in air travel.
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