On Monday, Central Consumer Protection Authority (CCPA) said hotels and restaurants are now barred from levying service charges automatically or by default on food bills.
Guidelines of the CCPA, “No hotels or restaurants shall add service charge automatically or by default in the bill. There should not be any collection of service charge by any other name”.
In case customers notice that a hotel or restaurant levied a service charge in violation of the above CCPA guidelines, they can request the management of the eatery or stay concerned to remove the same from the bill amount.
They can also complain to the National Consumer Helpline (NCH) by calling 1915 or through the NCH mobile app. The customers can also lodge complaints with the Consumer Commission.
The complaints can also be filed with the e-daakhil portal.
