An interactive discussion on good governance and technology-driven public services took place at Tripura Santiniketan Medical College & Hospital on September 28. The programme focused on making government services more accessible, efficient and people-centric. Organised by Ekdunia.com and Positive Barta, the event discussed the role of technology in improving public service delivery. Speakers also stressed that digital systems should work alongside empathy, compassion and human values. The programme concluded with a call for a more responsive and inclusive approach to governance in Tripura.
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Key Facts
- Location: Tripura Santiniketan Medical College & Hospital
- Date: September 28
- Focus: Good governance and technology-driven public services
- Organisers: Ekdunia.com and Positive Barta
- Key speaker: Malay Pit
- Main theme: Accessible, efficient and people-centric public services
- Related initiative: Tripura government’s ‘Seva Sankalp Abhiyan’
Discussion Focuses on Good Governance
The programme explored ways to improve public services through technology. Participants discussed how digital systems can make government services simpler, faster and easier for citizens to access.
At the same time, speakers highlighted the need to retain human values in public service. They said technology should support citizens without making them feel helpless when seeking essential services.
The organisers linked the initiative to efforts to give greater meaning to Good Governance Day and the Tripura government’s ‘Seva Sankalp Abhiyan’.
Malay Pit Highlights People-Centric Services
Malay Pit, founder of the Ekdunia Antyodaya Mission and president of Tripura Santiniketan Medical College & Hospital, stressed the importance of putting people at the centre of public service delivery.
He said government systems should ensure that people do not feel helpless while accessing essential services. He also emphasised the use of technology to bring services closer to citizens.
According to the discussion, effective governance requires more than digital platforms. Instead, technology should work as a tool that helps public institutions respond more efficiently to people’s needs.
Technology and Human Values
Participants also discussed the balance between technological development and human sensitivity. Digital services can reduce delays and make access more convenient. However, empathy and compassion remain important when citizens need assistance.
Therefore, the speakers called for a governance model in which technology acts as an enabler. At the same time, human values and a commitment to public service should guide its implementation.
The organisers said such an approach can help create services that are not only efficient but also respectful and accessible to citizens.
Call for More Responsive Public Services
The programme concluded with a call for a more responsive and inclusive approach to public service delivery.
Participants emphasised that serving citizens should be treated as a responsibility. They also highlighted the importance of ensuring that people can access government services with dignity.
The discussion further underlined the role of technology in modern governance while maintaining a focus on citizens and their needs.
Questions and Answers
What was the discussion about?
The discussion focused on good governance and the use of technology to make public services more accessible, efficient and people-centric.
Where was the programme held?
The programme was held at Tripura Santiniketan Medical College & Hospital.
When was the discussion held?
The event took place on September 28.
Who organised the programme?
Ekdunia.com and Positive Barta organised the discussion.
What role can technology play in governance?
Technology can simplify public services, improve accessibility and help deliver services faster. However, participants stressed that human sensitivity should remain central.
Tripura Location Context
The discussion is significant for Tripura and the wider Northeast India region, where technology-driven public services can support easier access to government assistance while maintaining a citizen-focused approach.
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